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Career Manager Connection Troubles

Christopher Banks

Hello fellow professionals,

Am I the only one?

For the last 6 months or so I've found it very hard to connect to Career Manager. I live overseas (Singapore), have tried various networks (my employer's, cellular and home networks), incognito browsers - all work every now and then but usually fail, so I am convinced it is a server-side issue. Unfortunately IET's tech support seems to keep telling me to try different things rather than acknowledge any problems.

URL: career-manager.theiet.org/

Symptoms: I first get to the single sign-on page, then career manager stars to load but never succeeds. If I click refresh then it goes to a 404 error as if nothing existed.

Frustrating as I'm trying to log my CPD hours in a platform that used to work rather well.

regards,

Chris

  • Chris, I fairly regularly log CPD and check other information on Career manager. Whilst I only use it one or twice every couple of months, I do not experience any connection issues and I am based in Australia. However one point to bear in mind is that the system could be offline, for maintenance, updates, and general management during the night hours in the UK, which is our day.

  • Hello Chris,
    Thank you for highlighting the issue that you are having connecting to Career Manager. We have over 10,000 unique users logging into Career Manager every month from across the world, but we are aware that some users have reported an issue with connecting to the platform, particularly in the Far East region.

    Our technical teams are actively investigating why this might be happening, but to date they have found nothing that would indicate a reason for the issue.

    Some users have found that using a VPN to the UK has worked around the issue, whilst another contacted their network provider who have found an issue with their settings. We continue to look into this as a priority.

  • Craig,

    i have the same difficult logging into Career Manager as well in Hong Kong, the page just keep loading. 

    please help

    Benny 

  • in reply to Benny Liu

    I've seen this too over the last few months. I get either:

    - The page appears to repond, gives the blue 'buffering' animation but never gets there

    - Right now, for the last few days every time, zero response and the below:

     

    thanks

  • Update for anyone following this thread: The team have been working in the background to identify the issue and we believe we have now found the root cause that was causing this issue and fixed it.  The team have also reviewed the process so that they can identify any similar issues so that they do not arise in the future.

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