Mornin' All,
A potential customer has reported me to the Local Trading Standards Dept.
The local Trading Standards Officer has written to me stating that I need to provide a written leaflet to all of my customers about their "Right to Cancel."
Simply, I went to do an urgent repair and was not allowed to continue. I was asked to leave as it was getting late in the day. I did make some progress on the job and left things working that were not working before. I left without payment but later sent in an invoice for my lost time. That is when the customer contacted the Trading Standard Dept.
The trading Standards officer sent me various emailed documents about Rights to Cancel a Contract. He is not taking any action on this occasion as I have not been reported before.
This mater is covered by The Consumer Contracts (Information, cancellation & Additional Charges) Regulations 2013.
After having read through the document carefully I discovered a get out of jail clause. This applies.
"Contracts where the consumer has specifically requested the trader to call to carry out urgent repairs or maintenance" apply and there is NO RIGHT TO CANCEL.
There I rest my case.
Be warned, have you got a pile of the leaflets for your customers?
Bye.
Z.
