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The Electrician & Trading Standards.

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Mornin' All,

                    A potential customer has reported me to the Local Trading Standards Dept.


The local Trading Standards Officer has written to me stating that I need to provide a written leaflet to all of my customers about their "Right to Cancel."


Simply, I went to do an urgent repair and was not allowed to continue. I was asked to leave as it was getting late in the day. I did make some progress on the job and left things working that were not working before. I left without payment but later sent in an invoice for my lost time. That is when the customer contacted the Trading Standard Dept.


The trading Standards officer sent me various emailed documents about Rights to Cancel a Contract. He is not taking any action on this occasion as I have not been reported before.


This mater is covered by The Consumer Contracts (Information, cancellation & Additional Charges) Regulations 2013.


After having read through the document carefully I discovered a get out of jail clause. This applies.


"Contracts where the consumer has specifically requested the trader to call to carry out urgent repairs or maintenance" apply and there is NO RIGHT TO CANCEL.


There I rest my case.


Be warned, have you got a pile of the leaflets for your customers?


Bye.


Z.






Parents
  • 0
    The consumer cancellation rights are for jobs in excess of £42, if you turn up as requested to deal with an emergency for one hour they don’t have any right to refuse to pay.


    If the problem has not been resolved or it needs materials in excess of £2 to sort it out then you really need to be discussing the potential costs of the repair and putting pen to paper to get an agreement as to what to do next.


    The only time I have had a real issue was with a husband and wife who were both alcoholics, they were great people in the morning before they went to the pub for lunch, but after lunch they were absolutely foul people.


    They came back from the pub and started arguing about the position of a down light that could not go precisely where they wanted it because it meant cutting out the bottom chord of the roof truss above that point, I pointed out it would look silly there anyway as it would be three inches away from a ceiling mounted cooker hood above an island unit in the kitchen and suggested just leaving it out until the kitchen was finished and the hood was in place then deciding what to do. I received a message from the kitchen firm that were paying me that evening to say not to go back as they were getting their own electrician to go and finish my work off as I was “too argumentative”.


    I did get paid, had I not it would have been very tempting to ask the police to sit outside their house waiting for them to drive home from the pub after lunch one day, really I should have done that anyway out of public duty, but it could have caused serious problems for the kitchen firm.


    A few times over the years I have had serious discussions about what would get blokes working at people’s homes to phone the police and report them for something, one guy I worked for got a customer sent to prison after finding his porn collection in the loft of his house.


    There are some mad and bad customers out there!


    Andy 


Reply
  • 0
    The consumer cancellation rights are for jobs in excess of £42, if you turn up as requested to deal with an emergency for one hour they don’t have any right to refuse to pay.


    If the problem has not been resolved or it needs materials in excess of £2 to sort it out then you really need to be discussing the potential costs of the repair and putting pen to paper to get an agreement as to what to do next.


    The only time I have had a real issue was with a husband and wife who were both alcoholics, they were great people in the morning before they went to the pub for lunch, but after lunch they were absolutely foul people.


    They came back from the pub and started arguing about the position of a down light that could not go precisely where they wanted it because it meant cutting out the bottom chord of the roof truss above that point, I pointed out it would look silly there anyway as it would be three inches away from a ceiling mounted cooker hood above an island unit in the kitchen and suggested just leaving it out until the kitchen was finished and the hood was in place then deciding what to do. I received a message from the kitchen firm that were paying me that evening to say not to go back as they were getting their own electrician to go and finish my work off as I was “too argumentative”.


    I did get paid, had I not it would have been very tempting to ask the police to sit outside their house waiting for them to drive home from the pub after lunch one day, really I should have done that anyway out of public duty, but it could have caused serious problems for the kitchen firm.


    A few times over the years I have had serious discussions about what would get blokes working at people’s homes to phone the police and report them for something, one guy I worked for got a customer sent to prison after finding his porn collection in the loft of his house.


    There are some mad and bad customers out there!


    Andy 


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