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The Electrician & Trading Standards.

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Mornin' All,

                    A potential customer has reported me to the Local Trading Standards Dept.


The local Trading Standards Officer has written to me stating that I need to provide a written leaflet to all of my customers about their "Right to Cancel."


Simply, I went to do an urgent repair and was not allowed to continue. I was asked to leave as it was getting late in the day. I did make some progress on the job and left things working that were not working before. I left without payment but later sent in an invoice for my lost time. That is when the customer contacted the Trading Standard Dept.


The trading Standards officer sent me various emailed documents about Rights to Cancel a Contract. He is not taking any action on this occasion as I have not been reported before.


This mater is covered by The Consumer Contracts (Information, cancellation & Additional Charges) Regulations 2013.


After having read through the document carefully I discovered a get out of jail clause. This applies.


"Contracts where the consumer has specifically requested the trader to call to carry out urgent repairs or maintenance" apply and there is NO RIGHT TO CANCEL.


There I rest my case.


Be warned, have you got a pile of the leaflets for your customers?


Bye.


Z.






Parents
  • 0
    I signed up to it with local trading standards when it first came out, they got me on their safe trader scheme and sold me a book of blank contracts (at a reduced rate) to give to customers. The job starting rate was £35 then. I found that when I issued them to customers and asked `em to sign it some of them were taken aback, I could see them thinking "Oh he is a wide boy, gonna rip me off".

    Local TS did tell me of a (honest) trader who went thru proper procedure on a job getting it signed for a couple of hunderd quid and part way thru the customers asked him to do some equal value extra works therefore doubling the price. Naturally he did it but never bothered with all the signed stuff again. They were happy with the job but refused to pay ANY of it, they got TS involved and were pressing TS to prosecute the trader (TS were convinced the customers were trying it on and had probably set out from the start to rip this trader off), they had to warn the trader that if they could not coax the customer to drop their insistence then they might have to proecute the trader even though they were convinced of his honesty. I never did hear the outcome.
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  • 0
    I signed up to it with local trading standards when it first came out, they got me on their safe trader scheme and sold me a book of blank contracts (at a reduced rate) to give to customers. The job starting rate was £35 then. I found that when I issued them to customers and asked `em to sign it some of them were taken aback, I could see them thinking "Oh he is a wide boy, gonna rip me off".

    Local TS did tell me of a (honest) trader who went thru proper procedure on a job getting it signed for a couple of hunderd quid and part way thru the customers asked him to do some equal value extra works therefore doubling the price. Naturally he did it but never bothered with all the signed stuff again. They were happy with the job but refused to pay ANY of it, they got TS involved and were pressing TS to prosecute the trader (TS were convinced the customers were trying it on and had probably set out from the start to rip this trader off), they had to warn the trader that if they could not coax the customer to drop their insistence then they might have to proecute the trader even though they were convinced of his honesty. I never did hear the outcome.
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