Lord Duncan Leads the way in the Smart Meter Wars.

It's not that I 'refused' to have a smart meter installed, quite the opposite. I was looking forward to it...


However, when a well know energy supplier failed to turn up for my appointment on two occasions to install it, resulting in me taking two wasted days of my annual leave to sit at home and wait for their technician to call, I gave it quite a hefty knock on the head... ?


Unlike most organisations that are really good at customer service and keeping the customer informed, this particular supplier doesn't provide a courtesy call when the technician is on his way to you (so you can nip back home) or even let you know if you're an am or pm customer appointment (so you can better plan your day).


Rant over... ?

NPower installed a smart gas meter at my house (at the time i didn't realise I had a choice). Then they lost any record of having done so, and started demanding I let them in for a safety inspection. When I pointed out that my system had been tested by one of their staff less than a month ago during the smart meter install, they instead threatened to take me to court and perform a forced entry.


Good old NPower.

Lisa Miles:

However, when a well know energy supplier failed to turn up for my appointment on two occasions to install it, resulting in me taking two wasted days of my annual leave to sit at home and wait for their technician to call, I gave it quite a hefty knock on the head... ?

I do hope you claimed the compensation for each missed appointment.

I have a certain supplier threatening to take me to court for a forced entry and inspection of a gas meter which has apparently been changed to a smart meter -- one small problem - I don't have gas and the nearest main is about 200m away the other side of a railway line. No amount of trying to tell them I have oil not gas seems to get through to the halfwits.


I've even sent them a copy of the information obtained from their mapping services (dial before you dig type of thing)  - and they still can't sort it out. No idea if they are going to arrive all tooled up someday soon.


However, my new electric smart meter installed via SSE was no problem - guy turned up on time - cracked on and job jobbed in no time. He even sealed the cut out !!


Regards


OMS

Simon Barker:

 

Lisa Miles:

However, when a well know energy supplier failed to turn up for my appointment on two occasions to install it, resulting in me taking two wasted days of my annual leave to sit at home and wait for their technician to call, I gave it quite a hefty knock on the head... ?

 

I do hope you claimed the compensation for each missed appointment. 

 

You don't actually need to claim it - it should be paid as a credit automatically - £30 a pop I recall, and that doubles if they don't pay you within a set time - and that also extends to their suppliers or contractors


Check out the Guaranteed Standards of Performance


Regards


OMS

Simon Barker:

 

I do hope you claimed the compensation for each missed appointment. 

They offered me £25 compensation for each missed appointment. I told them what they could do with it as it in no way compensated me for the two days annual leave I had to waste. I think in my complaint to them (my friends enjoy reading my passive aggressive complaints) I said something on the lines of I felt they needed to speak to my employer to arrange an extra two days leave for me to make up for the two days I had lost and for them to compensate my employer monetary wise for those two days at my daily wage rate... ?


Needless to say I received no response..... ?

Lisa Miles:

Needless to say I received no response..... ?

 

Nor the £50 notes ?


Regards


OMS

Scottish Power have been so bad that I have had to go to the Ombudsman twice. The net result has been a couple of payments which have comfortably exceeded what I have paid for their electricity. Mind you, no amount of money could compensate me for the stress.


What annoys me most is a company can be so bad yet stay in business. ?

Ditto. Scottish Power were unable to provide any form of support when I was attempting  to register or pay my Gas usage for over 18 months. NPower would not release my electricity account over to them. Eventually I contacted the ombudsman to settle the affair.

I'm amazed that they are still in business as there appears to be a multitude of persons over the years signed up with SP who have been incompetently treated.


Legh

Quite frankly this "Lord duncan" sounds like a moron.


Smart meters are plagued with issues, and are not as reliable as the electromechanical meter we have. I've seen several fail. Also they have contacts to disconnect the load. Absolutely not required and a point of failure in a credit meter.


There is a note stuck on the inside of our meter cabinet telling any potential smart meter installer to call me first. At which point they would be told to exit the property tout de suite.