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Help with installation / diagram

Former Community Member
Former Community Member
Hi,


I am after some help with a heated windows installation / diagram - grateful for any input.

Unfortunately, the company supplying the installion went bust and I have been left with a system that doesn't  work (incorrectly designed).

We had a local electrician do the first fix wiring based on the diagrams but he says what has been sent won't work in it's current state and he doesn't have the relevant expertise to adjust it.

We live in a rural area and electricians are not that common especially for something as complex as this.

Rather than post up the diagrams and go into too much detail initially, I just wanted to know if this is a place to ask for advice and if not could anyone point me in the right direction. e.g contact details for an electrical engineer.


Thanks.
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  • 0
    I am not surprised the firm who supplied the windows has ceased trading, there must be quite a few unhappy customers.


    The transformer you have is not the one shown in the wiring diagram and even if was it would not be any use to you.


    The transformer you do have may power a single window, but definitely not the whole system.


    I would have thought that the design should have the transformers adjacent to the windows and you may need thirty transformers, because the size of the cables you need to get from a single transformer to each of the thirty windows due to their length and voltages the power supply cable to each window will need to be 230 volts.


    The best suggestion I have is to contact Erea UK in Dawlish  to ask them if they know a UK electrical installer who does work on heated window installations and/or if they will specify the transformers needed from the information you have.


    Obviously trying to locate transformers around the house adjacent to each window is going to be difficult, but it is the standard installation practice for lighting circuits, with low voltage lighting we put the transformers next to the lights, not by the consumer unit. Either way if the transformer is next to the consumer unit or there are multiple transformers by the windows you may have to prepare yourself for replacing all the cables to the windows, but the controller wiring and relays should generally be able to be centralised by the consumer unit.


    Time and money will sort the problems out, I think you are going to have to throw a considerable amount of money at it to get it all working, I know that is not what you want to hear but I don’t think you are left with another option.


    It should be possible to get the two windows on the stairs that are wired directly to the mains without a transformer working without too much additional equipment, but I suggest you find and speak to a contractor who has previous practical experience of installing heated windows before connecting them up.


    Best regards 


    Andy Betteridge
Reply
  • 0
    I am not surprised the firm who supplied the windows has ceased trading, there must be quite a few unhappy customers.


    The transformer you have is not the one shown in the wiring diagram and even if was it would not be any use to you.


    The transformer you do have may power a single window, but definitely not the whole system.


    I would have thought that the design should have the transformers adjacent to the windows and you may need thirty transformers, because the size of the cables you need to get from a single transformer to each of the thirty windows due to their length and voltages the power supply cable to each window will need to be 230 volts.


    The best suggestion I have is to contact Erea UK in Dawlish  to ask them if they know a UK electrical installer who does work on heated window installations and/or if they will specify the transformers needed from the information you have.


    Obviously trying to locate transformers around the house adjacent to each window is going to be difficult, but it is the standard installation practice for lighting circuits, with low voltage lighting we put the transformers next to the lights, not by the consumer unit. Either way if the transformer is next to the consumer unit or there are multiple transformers by the windows you may have to prepare yourself for replacing all the cables to the windows, but the controller wiring and relays should generally be able to be centralised by the consumer unit.


    Time and money will sort the problems out, I think you are going to have to throw a considerable amount of money at it to get it all working, I know that is not what you want to hear but I don’t think you are left with another option.


    It should be possible to get the two windows on the stairs that are wired directly to the mains without a transformer working without too much additional equipment, but I suggest you find and speak to a contractor who has previous practical experience of installing heated windows before connecting them up.


    Best regards 


    Andy Betteridge
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