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Raising a complaint correctly

JDW
Hi. I have not worked within the electrical industry for 17+years and qualified to 16th Addition. Things seem to have moved on quite a bit!


I've just had some work completed by an electrical company and I’m quite disappointed with the quality of the installation, the electrical work seems fine, but the installation of the components is poor


What would be the correct procedure to complain about the workmanship?


If a component is not securely fixed would this be a fail on the test & inspection?
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    Welcome JDW.

    In the first instance a complaint to the firm would be in order.

    A firm being a person, a ltd company or whatever.

    If they are registered with an organsation maybe them,

    although NICEIC etc would only be interested with Regs and Part P compliance etc if applicable.

    The regs do state that good workmanship and proper materials must be used however.

    Please note though that, in themselves, the regs are not a statutory document, the do not have the force of law.

    Then there`s Trading Standard and contract law.


    Can you list the problems? better still post some pics?
Reply
  • 0
    Welcome JDW.

    In the first instance a complaint to the firm would be in order.

    A firm being a person, a ltd company or whatever.

    If they are registered with an organsation maybe them,

    although NICEIC etc would only be interested with Regs and Part P compliance etc if applicable.

    The regs do state that good workmanship and proper materials must be used however.

    Please note though that, in themselves, the regs are not a statutory document, the do not have the force of law.

    Then there`s Trading Standard and contract law.


    Can you list the problems? better still post some pics?
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