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Raising a complaint correctly

JDW
Hi. I have not worked within the electrical industry for 17+years and qualified to 16th Addition. Things seem to have moved on quite a bit!


I've just had some work completed by an electrical company and I’m quite disappointed with the quality of the installation, the electrical work seems fine, but the installation of the components is poor


What would be the correct procedure to complain about the workmanship?


If a component is not securely fixed would this be a fail on the test & inspection?
  • 0
    Welcome JDW.

    In the first instance a complaint to the firm would be in order.

    A firm being a person, a ltd company or whatever.

    If they are registered with an organsation maybe them,

    although NICEIC etc would only be interested with Regs and Part P compliance etc if applicable.

    The regs do state that good workmanship and proper materials must be used however.

    Please note though that, in themselves, the regs are not a statutory document, the do not have the force of law.

    Then there`s Trading Standard and contract law.


    Can you list the problems? better still post some pics?
  • 0
    thank you for you help ebee, the work is Part P. 


    I don't really want to post any photos a the moment as the work is still ongoing,


    I have raised the issue with the company so waiting an outcome, but I'm not overly confident.




  • 0
    JDW


    The work has to comply fully with BS 7671 to be compliant with Approved Document P.  Regulation 134.1.1 requires, " Good workmanship by one or more skilled or instructed persons and proper materials shall be used in the erection of the electrical installation". No doubt the contractor has signed the Electrical Installation Certificate to say the installation complies with BS 7671? If components of the installation are not securely fixed then that is a non-compliance. Was the box 9.1 ticked on the EIC inspection form to indicate equipment was securely fixed? It is a criminal offence to , "by way of trade issue a document that is false OR misleading".
  • 0
    Even if the work compiled with BS7671, there's still the implied "fit for purpose" requirement for any building work - even if not electrically related. For example, if someone was paid to fit a shelf but fitted it insecurely, they would be expected to come back and make it good, or risk being sued for the cost of paying someone else to come and make it good.
  • 0
    Arguably Regulation 134.1.1 is the most powerful reg in the book

  • 0

    Thank you for all your help, it is very much appreciated. 


     I have raised my concerns with the company regarding the poor installation and await an outcome.


  • 0
    Any further on this?
  • 0

    To be fair they did rectify the issues raised, the electrician did agree it was not his best work.

    The electrical aspects were done to a reasonable standard, but aesthetically the installation was poor  


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