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Raising a complaint correctly

JDW over 4 years ago

Hi. I have not worked within the electrical industry for 17+years and qualified to 16th Addition. Things seem to have moved on quite a bit!

I've just had some work completed by an electrical company and I’m quite disappointed with the quality of the installation, the electrical work seems fine, but the installation of the components is poor

What would be the correct procedure to complain about the workmanship?

If a component is not securely fixed would this be a fail on the test & inspection?

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0 wallywombat over 4 years ago

Even if the work compiled with BS7671, there's still the implied "fit for purpose" requirement for any building work - even if not electrically related. For example, if someone was paid to fit a shelf but fitted it insecurely, they would be expected to come back and make it good, or risk being sued for the cost of paying someone else to come and make it good.
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0 wallywombat over 4 years ago

Even if the work compiled with BS7671, there's still the implied "fit for purpose" requirement for any building work - even if not electrically related. For example, if someone was paid to fit a shelf but fitted it insecurely, they would be expected to come back and make it good, or risk being sued for the cost of paying someone else to come and make it good.
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