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3-phase E7 meter on single phase supply?

Former Community Member
Former Community Member
My home is wired for storage heaters but none are fitted at the moment. I’ve been using a multi-fuel stove using mostly coal but I have decided to have storage heaters fitted for this winter. I have been with EON on their Heatwise tariff which gives off-peak hours 5 at night; 3 in afternoon and two in evening.. I have two consumer units  - one for normal rate and one for off-peak rate with only the immersion heater using off-peak at the moment.
EON have told me that I can’t have this old tariff anymore and so I agreed to move to their E7 tariff and have an E7 Smart Meter installed.
I currently have a single-phase incoming supply cable feeding two 100A fuses and two meters. One fuse feeds a normal rate meter and the other fuse feeds the off-peak meter. I don’t know why there are two meters fed by separate fuses and why the installation does not use the off-peak meter to record normal rate usage.
I discovered that the meter technician is not a qualified electrician and he didn’t know what to do so he phoned his supervisor who told him not to proceed with the meter change. I spoke to the supervisor on the phone and asked him why the one fuse cannot be removed and the remaining fuse can then supply the new E7 meter. He told me that I would have to get a qualified electrician to approve that which surprised me and I got the impression that these meter technicians don’t appear to know an awful lot.
The supervisor suggested that a 3-phase meter could be fitted retaining the two fuses and the meter is then fed by two cables although it is still a single phase supply. He also told me that the 3-phase meter would not be a Smart Meter. The meter technician was not qualified to do that but he could do the job himself so would phone me later to arrange it.
Another thing the supervisor told me was that I could only have four night storage heaters which I disagreed with explaining that I was proposing to have five which would add up to 17.22kw including the 3kw immersion element – equating to just over 70A and surely the limit is the total load and not the number? There is no electric shower fitted.
I don’t have a lot of confidence that these meter technicians know what they are doing and would have preferred a qualified electrician but EON don’t have any to do meter changes.

My question is does this sound ok or not please – can a 3-phase meter be fitted and fed by two cables from the incoming single-phase supply through the two fuses already fitted.  This all sounds a bit strange so any help appreciated so thanks for any comments.
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  • Former Community Member
    0 Former Community Member
    statter:

    Has  the withdrawal of this old arrangement been triggered by a request from you or have E.on done this independently?  If the former you could press them hard to retain the existing setup as the afternoon charge will help maintain temperatures.


     


    E.ON have been pestering me for a long time to discuss moving tariifs which I ignored but recently told me that my 'Heatwise' 10-hour tariff was being withdrawn and unless I discussed it with them I would move onto a single rate more expensive tariff so I agreed to move to E7

    I had been planning to have the latest Dimplex heaters, either XLE or Quantum Lot 20 compliant heaters, and after chatting to Dimplex tech dept it was their opinion that they would work best on E7. A friend of mine (on E7 tariff) has just had his really old heaters replaced with XLE and he's really pleased as they are still giving out heat when he goes to bed particularly as he's retired and at home all day.

    His old storage heaters would have probably worked better on the E10 tariff because as you say, the afternoon and evening boost would be beneficial if they had given out all their heat by late afternoon.

    Another reason for moving to E7 is that there is more opportunity to move supplier for a better deal as not many suppiers offer E10 so I'm happy to move to E7


  • Former Community Member
    0 Former Community Member
    mapj1:

    Given it is as you say " a modern small detached bungalow built about 1990 with modern wiring.  "

    So presumably insulated cavity walls, loft insulation, double glazing, porches on outside doors  etc.


    Has the 17kW design been done by someone allowing for the thermal envelope of the house ? I suspect that half that may be enough in practice.


    Yes, all well insulated as you suggest.


    I'm a retired mechanical design engineer and part of my college course included applied heat so I am able to design a central heating system by calculating the heat requirement for each room. The 17kw is my own design but was done using a 'ready reckoner' rather than using precise u-values. That does include 3kw for immersion element although that is in a well insulated tank and cycling on its stat.

    The difference in price between a 1.5kw and a 1.25kw heater is only about £40 and only about £100 more than a 1kw heater so I have erred on the larger size. If the heater doesn't need to charge to its capacity then it won't.


    As statter rightly says in response, the charge is only for 7 hours - I'll have anothe look at it but I think it's about right.


    Thanks for your comment - Nigel


     


  • NigelCoker:

    If the heater doesn't need to charge to its capacity then it won't.


    I am curious to know how it does that. It would need some form of predictive software.


    It seems more likely to me that it will draw current until it is "full" and then release the heat in a controlled manner. If there is some left over, then clearly it will draw less energy the next day, but perhaps it has the ability to learn so that if there is heat left over one day, it draws less the next and so on.


  • It has a thermostat in it.
  • The load won’t average out, when the off-peak supply switches in on the relay  the full load of seventy amps will be drawn, then each individual heater will stop charging when the input thermostat within it is satisfied.


    So the heating load will start with a big thud then peter out.
  • When you talk about a 1.5 kw and a 1.25 kw heaters are you referring to input or output? Because they are not the same.


     Andy B.
  • Sparkingchip:

    Would it be to much to presume they could install two Smart meters side by side interconnected with Zigbee WiFi allowing just one of the meters to forward the information from both to the supplier?




    Rumour has it the Zigbee WiFi from the meter could directly domestic appliances.


     


  • The real problem is the suppliers, we have discussed their failings before.

    If you live on Jersey you can have a wide choice of tariffs.
  • Sparkingchip:

    The load won’t average out, when the off-peak supply switches in on the relay  the full load of seventy amps will be drawn, then each individual heater will stop charging when the input thermostat within it is satisfied.


    Yes, but that is not what was claimed.


  • A most likely new meter technician quite correctly phones his supervisor because he has a legitimate query. Something he hasnt seen before. Just like tusanmi of questions on here every week. But being an easy target as a supply industry employee a few choice words are thrown about. 

    Two single phase meters, one for 24 hour supply, the other an E10 off peak. Because the overall load is too much for one fuse, the load is split over two fuses. The service cable is adequate for the total load. Rightly or wrongly EON persuade the customer to have E7 tariff.

    It would be impossible to fit a 3 phase meter because the off peak load would require a contactor and blocks and sub fuses and the space is limited.

    In conclusion, an Ampy 5 terminal would do the trick, no contactor reqd, programmed for E7.

    Regards, UKPN