This discussion is locked.
You cannot post a reply to this discussion. If you have a question start a new discussion

3-phase E7 meter on single phase supply?

Former Community Member
Former Community Member
My home is wired for storage heaters but none are fitted at the moment. I’ve been using a multi-fuel stove using mostly coal but I have decided to have storage heaters fitted for this winter. I have been with EON on their Heatwise tariff which gives off-peak hours 5 at night; 3 in afternoon and two in evening.. I have two consumer units  - one for normal rate and one for off-peak rate with only the immersion heater using off-peak at the moment.
EON have told me that I can’t have this old tariff anymore and so I agreed to move to their E7 tariff and have an E7 Smart Meter installed.
I currently have a single-phase incoming supply cable feeding two 100A fuses and two meters. One fuse feeds a normal rate meter and the other fuse feeds the off-peak meter. I don’t know why there are two meters fed by separate fuses and why the installation does not use the off-peak meter to record normal rate usage.
I discovered that the meter technician is not a qualified electrician and he didn’t know what to do so he phoned his supervisor who told him not to proceed with the meter change. I spoke to the supervisor on the phone and asked him why the one fuse cannot be removed and the remaining fuse can then supply the new E7 meter. He told me that I would have to get a qualified electrician to approve that which surprised me and I got the impression that these meter technicians don’t appear to know an awful lot.
The supervisor suggested that a 3-phase meter could be fitted retaining the two fuses and the meter is then fed by two cables although it is still a single phase supply. He also told me that the 3-phase meter would not be a Smart Meter. The meter technician was not qualified to do that but he could do the job himself so would phone me later to arrange it.
Another thing the supervisor told me was that I could only have four night storage heaters which I disagreed with explaining that I was proposing to have five which would add up to 17.22kw including the 3kw immersion element – equating to just over 70A and surely the limit is the total load and not the number? There is no electric shower fitted.
I don’t have a lot of confidence that these meter technicians know what they are doing and would have preferred a qualified electrician but EON don’t have any to do meter changes.

My question is does this sound ok or not please – can a 3-phase meter be fitted and fed by two cables from the incoming single-phase supply through the two fuses already fitted.  This all sounds a bit strange so any help appreciated so thanks for any comments.
1e7bf7c9788ef3dd52872a7568fabe12-huge-img_20201007_103219.jpg


  • The first issue is that it is a dumb meter isn’t?


    If dumb meters can be installed then the existing arrangement doesn’t need to be altered does it?


    The Smart meters use a switched neutral to operate a relay for the E7, but that’s not doable with two fuses is it, with peak on one DNO fuse and off-peak on the other? So that means one Smart meter and a 100 amp fuse, which sounds like it should be possible with the storage heaters only charging at night, but it is presumably a decision that lies with the DNO rather than metering services.
  • Former Community Member
    0 Former Community Member
    Chris Pearson:
    NigelCoker:

    If the heater doesn't need to charge to its capacity then it won't.


    I am curious to know how it does that. It would need some form of predictive software.


    It seems more likely to me that it will draw current until it is "full" and then release the heat in a controlled manner. If there is some left over, then clearly it will draw less energy the next day, but perhaps it has the ability to learn so that if there is heat left over one day, it draws less the next and so on.




    I think you're on the right lines there and I am curious how it works myself but I can only quote what Dimplex say:

    "Dimplex Quantum Electric Storage Heaters are some of the most advanced systems on the electric heating market. They boast a highly intelligent electrical interface, the Quantum iQ Controller, which uses self-learning algorithms to understand and respond to your heating requirements, and changing weather conditions. Another feature of Dimplex Quantum heaters is the state-of-the-art, user-friendly controls, including 7-day timer and temperature controls, as well as having open window sensing and adaptive start technology, making them EcoDesign Lot 20 compliant."

    The heater is not connected to the internet so has no access to the met office website so doesn't know what the predicted weather will be tomorrow. I can only assume that it responds to the weather getting colder over a number of days. Perhaps a mild day followed by a really cold day may catch it out?

    My world has been about bits of metal and nuts and bolts - we would need an explanation by a software engineer.


     


  • Former Community Member
    0 Former Community Member
    Sparkingchip:

    When you talk about a 1.5 kw and a 1.25 kw heaters are you referring to input or output? Because they are not the same.


     Andy B.


    Yes, I appreciate what you are saying. These are output figures so a 3.3kw input gives a 1.5kw output. My figure of 17.22 kw is from adding all the input ratings plus 3kw for the immersion element


  • Former Community Member
    0 Former Community Member
    UKPN:

     A most likely new meter technician quite correctly phones his supervisor because he has a legitimate query. Something he hasnt seen before. Just like tusanmi of questions on here every week. But being an easy target as a supply industry employee a few choice words are thrown about. 

    Two single phase meters, one for 24 hour supply, the other an E10 off peak. Because the overall load is too much for one fuse, the load is split over two fuses. The service cable is adequate for the total load. Rightly or wrongly EON persuade the customer to have E7 tariff.

    It would be impossible to fit a 3 phase meter because the off peak load would require a contactor and blocks and sub fuses and the space is limited.

    In conclusion, an Ampy 5 terminal would do the trick, no contactor reqd, programmed for E7.

    Regards, UKPN

     


    I agree that it's better to ask if uncertain but he wasn't a new meter technician - he had been doing the job for five years. Thanks for your other comments though particularly that a 3-phase meter would not work. That was the suggestion made by the meter technician's supervisor and is my reason for preferring a qualified electrician to do the work.


  • 86863051e3b6cc22feb135feaa0b452e-original-20191125_130341.jpg
  • That’s a picture of a Smart meter with an E7 supply connected that I have posted in other discussions on this forum.
  • Former Community Member
    0 Former Community Member
    Sparkingchip:

    That’s a picture of a Smart meter with an E7 supply connected that I have posted in other discussions on this forum.


    Am I correct in thinking (not being an electrician) the cables LL and LN feed a Normal rate Consumer Unit and the cables 5L and 5N feed an off-peak Consumer Unit that has storage heaters?


  • Yes, the peak tails go up and the off peak go off to the left.


    The whole supply go onto E7 at night, so you need to use the time delay settings on the washing machine and dishwasher if they have them to wash clothes and do the dishes overnight to make the most use of the tariff. The relay is switching the supply to the heaters.


    The Dimplex Quantum heaters can run off a single circuit and have the option to switch the charging elements on four times a day, but unless you live on the Channel Islands I don’t think you will find an electric supplier that will offer you a tariff that works with that feature.


    I attended a half day training course organised by Worcestershire County Council and paid for by the European Union Social Fund about advising people on how to reduce their utility bills.


    There are two key ways of reducing your electric bill:
    • Change tariff.

    • ”Behaviour change” adapt your lifestyle and routines to fit the tariffs, so don’t use appliances that can run on E7 tariffs overnight at half six in the evening.


    Until an electric supplier disrupts the UK market by bringing in innovative tariffs and changes to the systems things aren’t going to move forward, the existing E7 tariffs are based on the concept that producers need to dump excess electric overnight whilst the country sleeps, but now we have wind farm operators being paid to go off grid during the day when Smart meters could be switching storage heaters in that may not be able to charge from wind farms overnight, because there isn’t sufficient wind.


     Andy Betteridge
  • Boris Johnson: Wind farms could power every home by 2030 https://www.bbc.co.uk/news/uk-politics-54421489


  • So we need to start thinking like a country that will have to store heat for homes as well as electric in home storage batteries and EVs taking advantage of the best tariffs by drawing electric when it is available at the best price.


    I am assuming you are expecting your storage heaters to last more than ten years, so you need to get ahead the game.


    Andy Betteridge