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3-phase E7 meter on single phase supply?

Former Community Member
Former Community Member
My home is wired for storage heaters but none are fitted at the moment. I’ve been using a multi-fuel stove using mostly coal but I have decided to have storage heaters fitted for this winter. I have been with EON on their Heatwise tariff which gives off-peak hours 5 at night; 3 in afternoon and two in evening.. I have two consumer units  - one for normal rate and one for off-peak rate with only the immersion heater using off-peak at the moment.
EON have told me that I can’t have this old tariff anymore and so I agreed to move to their E7 tariff and have an E7 Smart Meter installed.
I currently have a single-phase incoming supply cable feeding two 100A fuses and two meters. One fuse feeds a normal rate meter and the other fuse feeds the off-peak meter. I don’t know why there are two meters fed by separate fuses and why the installation does not use the off-peak meter to record normal rate usage.
I discovered that the meter technician is not a qualified electrician and he didn’t know what to do so he phoned his supervisor who told him not to proceed with the meter change. I spoke to the supervisor on the phone and asked him why the one fuse cannot be removed and the remaining fuse can then supply the new E7 meter. He told me that I would have to get a qualified electrician to approve that which surprised me and I got the impression that these meter technicians don’t appear to know an awful lot.
The supervisor suggested that a 3-phase meter could be fitted retaining the two fuses and the meter is then fed by two cables although it is still a single phase supply. He also told me that the 3-phase meter would not be a Smart Meter. The meter technician was not qualified to do that but he could do the job himself so would phone me later to arrange it.
Another thing the supervisor told me was that I could only have four night storage heaters which I disagreed with explaining that I was proposing to have five which would add up to 17.22kw including the 3kw immersion element – equating to just over 70A and surely the limit is the total load and not the number? There is no electric shower fitted.
I don’t have a lot of confidence that these meter technicians know what they are doing and would have preferred a qualified electrician but EON don’t have any to do meter changes.

My question is does this sound ok or not please – can a 3-phase meter be fitted and fed by two cables from the incoming single-phase supply through the two fuses already fitted.  This all sounds a bit strange so any help appreciated so thanks for any comments.
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  • Former Community Member
    0 Former Community Member
    I suspect E7 3-phase smart meters are as rare as hen's teeth.

    Well, I'll find out on Mon 12th between noon and 4pm as EDF wanted to install a smart meter. I have advised them of my existing set up and asked if it were possible and I was told it is....... I'm not convinced...... The "adviser" even asked it it fed a dedicated "off-peak" CU so had some awareness.

    Also, it will be interesting to see if it can't be installed, whether I get the clause 7 £30 in the appointment letter for a no show appointment for wasting my time.... Again, I doubt it!

    Regards

    BOD

    update


    Chap rings to check my address and then again on arrival. I suggest that he parks by the workshop door to get his tools handy and he says he'll have a look first. Yep, three-phase. Apparently, he's only given address until he "clocks in" on site after which, his tablet reveals the existing meter serial number. He could tell from experience of serial numbers that it was three-phase before he got out of his van. When I retold the appointment conversation stressing three-phase, he said he gets on average two visits a week aborted on site for three-phase. He said no smart meters yet for three-phase. 

    I get a letter presumably prompted by his aborted visit saying they "couldn't complete the install because of an issue at my property".

    I left it two months for me to cool down (I was actually quite busy Nov & Dec) before having an on line "chat" which led to "advisor" saying that they'll be back later when they've got the transcript (your call recorded for monitoring and training purposes type thing). Not going to give me £30 because the chap kept the appointment. Another week to cool off and I get "escalated" to a personal advisor and after more "chats" they agree to give me the £30 plus a further £20 for their administration consequences. I persist with the "issue at my property" as you can tell, that really wound me up, and they apologised as it was a standard letter. They will contact me when they have developed a three-phase smart meter.....


    There you have it, no three-phase smart meters, yet............


    Regards


    BOD


  • E 10 meter installations can be quite daunting for new meter technicians, especially 3 phase, which were introduced by the late, great electricity boards many years ago for homes for which E7 was not adequate. I see posters as usual bashing the meter companies and suggesting a qualified electrician attend. Heaven forbid, you could have one of the new clueless "EICR" inspectors arrive and stand there scratching his/her head before a fictitious report is made, 

    This meter installation, with two of the most reliable devices fitted by the old recs would not be instantly recognisable to the new generation. 

    The supply is single phase, with a "link" fuse. 

    It was the way things were done for that type of installation, one meter for 24 hour supply, in this case a Sangamo, and the E10 tariff by way of a Horstmann 3 display readout, different hours and total.

    I sympathise with the consumer as EON dont do the tariff any more, but modern n/stors are much more efficient so the extended hours are not essential.


    So there you go, get EON back, say we have found a man on the "wiring regulations" forum who has solved our problem. 

    No charge.

    Regards, UKPNZap
  • Former Community Member
    0 Former Community Member
    There may be no E7 three-phase smart meters, but there are certainly 3 phase smart meters generally, There are three or four 3x100A in the riser cupboard at work metering for assorted small industrial units. They've been there for around 3 years.
  • Sparkingchip:

    The load won’t average out, when the off-peak supply switches in on the relay  the full load of seventy amps will be drawn, then each individual heater will stop charging when the input thermostat within it is satisfied.


    So the heating load will start with a big thud then peter out.


    Nice Oner Sparkingchip


  • Former Community Member
    0 Former Community Member
    There may be no E7 three-phase smart meters, but there are certainly 3 phase smart meters generally, There are three or four 3x100A in the riser cupboard at work metering for assorted small industrial units. 


    Richard(997?). Are they sub-meters to the units so that the "landlord" can back charge to recoup him having one incoming DNO supply meter or are they individual DNO supplies each with a smart meter that bills each unit directly?


    Regards


    BOD
  • Former Community Member
    0 Former Community Member


    Richard(997?). Are they sub-meters to the units so that the "landlord" can back charge to recoup him having one incoming DNO supply meter or are they individual DNO supplies each with a smart meter that bills each unit directly?

     


    They are separate DNO supplies, 5 or 6 in total with the majority now having smart meters. All from one Ryefield board, and distributed to the various units in the same building with varying levels of horribleness. The whole site originally had one owner, and a much larger electricity supply, split up and given individual supplies sometime post-2004.


  • https://octopus.energy/agile/
  • Apparently suppliers can’t do complicated tariffs, except Octopus who can do ridiculously complicated tariffs.
  • Former Community Member
    0 Former Community Member
    Apparently suppliers can’t do complicated tariffs, except Octopus who can do ridiculously complicated tariffs.


    I've been saying for years to anyone who would listen that sooner or later instead of fixed rate tariffs, we'd have the opportunity to have rates reflecting wholesale half hourly costs. I accept with the example given that instead of a typical flat rate of 17p/kWh it could vary from negative to a capped 35p (I understand wholesale has been up to around 200p) and also the arguments put forward that if implemented by mandate, only the "rich" would be able to feed their children at 5pm........


    I imagine that the battery storage schemes wouldn't like to see it implemented as their viability of reselling their 45p?/kWh for peak lopping would be challenged.


    Regards


    BOD


  • Former Community Member
    0 Former Community Member
    And there's me believing that smart meters would do away with estimated bills................


    I've just received my domestic bill pdf from e.on next which gives details of what appears to be random readings over last three months with the last being on 17 Jan 2021 and to make up (literally) todays bill, they use an estimated reading for 03 Feb 2021....


    No postal delays to blame as emailed, am I being naive expecting a bill for what I used up to say 2 days ago, not three weeks ago?


    As to the three-phase saga, I received an email last week advising (belatedly) that edf had checked my account and as it was not showing the number of phases, they have now updated my account. They will however contact me when they can install a smart meter. Wahay!


    Regards


    BOD