Emergency Light Test Switch.

Timeserved:

Zoom, I get you want to do the best by your customers, can I suggest a signoff sheet where the customer signs to say that they are happy with the level of training received etc. 


I feel this may help you sleep a little easier this way you are covering yourself, have a PDF copy in a folder ready to pull out if the customer at a later point tries to bend things let's be honest we've all been there and it's not nice. 


Regards Ts

That is a good idea. Most of my customers are domestic customers. Would not their paying me at the end of a job infer customer satisfaction. I know for a fact that many, many people do not test their domestic smoke alarms and R.C.D.s or R.C.B.O.s as required. The consumer unit label tells them to. 514.12.2. I leave the manufacturer's instructions with the customer after installation and verbally tell them the testing requirements. You can take a horse to water but you can't make it drink.


Z.

Timeserved:

Zoom, I get you want to do the best by your customers, can I suggest a signoff sheet where the customer signs to say that they are happy with the level of training received etc. 


I feel this may help you sleep a little easier this way you are covering yourself, have a PDF copy in a folder ready to pull out if the customer at a later point tries to bend things let's be honest we've all been there and it's not nice. 


Regards Ts

That is a good idea. Most of my customers are domestic customers. Would not their paying me at the end of a job infer customer satisfaction. I know for a fact that many, many people do not test their domestic smoke alarms and R.C.D.s or R.C.B.O.s as required. The consumer unit label tells them to. 514.12.2. I leave the manufacturer's instructions with the customer after installation and verbally tell them the testing requirements. You can take a horse to water but you can't make it drink.


Z.