Have You Turned It Off And On Again?
For anyone who works in the IT industry, to be asked this question by a First Line Support Advisor when you have to call for some tech assistance, has got to be the number one most irritating things in the world…I got home last night to find that my Broadband router has died. As I work at the IET and I come from a family of IT specialists (my siblings all work in the IT industry too) I like to think that I have a pretty good grasp when it comes to most things IT related. So I set about performing all the various troubleshooting checks that you do before calling in the support team such as, checking that the power cable hadn’t dropped out, making sure my OH hadn’t switched it off at the socket without my knowledge, checking we weren’t having a power cut, moving the plug to another socket…