Maurice Dixon:
If today's train commuter is not clever enough to get in the right pod that has big destination signage all over it, and probably by then has nano-GPS route guidance to the pre-booked pod seat on a personal IoT/AI smart device, they really shouldn't be let out to travel on their own.
I'm a Chartered Engineer, Chartered Manager, occasional member of Mensa, and have 27 years' experience of working in the rail industry. I've also been known to get on the wrong train. Fortunately due to lock down I'm not travelling anywhere at the moment - but I will remember when I start again to find someone cleverer than me to help!
Sorry to be facetious (well, a bit sorry, that was quite fun typing that), but there's a very serious point here - as engineers we are very good at designing transportation systems which we understand (because we designed them), but which do not consider the harassed commuter or the visitor. (Although I haven't lived in London for over 35 years, I still find when I am up there that I'm regularly helping lost people on their first visit to navigate the Underground - which is actually relatively well signed.) One of the two reasons Apple became successful was because they realised that other computer interfaces were designed by engineers who believed that if the user wasn't clever enough to use the computer interface then they shouldn't be using it. Whereas the Apple approach was assume the user was too busy wanting to do other things to want to try to work out the interface. (The other reason they were successful was similar, to realise that users want their computers to just work, whatever software they loaded onto them or hardware they plugged into them. Incidentally I'm writing this on a PC - there's a third issue which is that improvements in technology also need to be affordable...) It's bringing the two ideas in this thread together - use advances in technology to make it even simpler.
Over the last few years myself and a colleague have been working together to help a wide range of innovation projects enter the rail industry. But it's interesting that the time I remember us being most impressed - we both looked at each other and said "that's really good" - was when we bought a ticket for the Oslo Metro at a rather remote station. Quite apart from the fact that it only quoted us one fare, the clever bit was that as it printed the ticket it displayed on a screen the platform number, the time of the next train, and I think (I may have misremembered this bit) even displayed an arrow showing us which way to go. That was solving the actual problem faced by all travellers who don't use the same route every day.
As usual, I'll keep out of the discussion on HS2 but watch with interest...
Cheers,
Andy
We're about to take you to the IET registration website. Don't worry though, you'll be sent straight back to the community after completing the registration.
Continue to the IET registration site