Heated Towel Rail Reliability.

might still be under warranty Z Warranty terms & conditions | TERMA (termaheat.com) from Grzejnik Alex One (termaheat.com)

Yes indeed. The customer bought it online. The user's book says that the guarantee is 24 months from installation but a maximum of 36 months from manufacture. So, it is up to the customer to contact the retailer, if that is possible. That is the trouble with online shopping, it may be difficult to remember where the item was bought. And tracing the retailer may be impossible. Some sites limit the purchase history accessibility as well.

Z.

i would be checking bank statements first, then emails of around the time the money went out. failing that, perhaps an email to Terma with the serial number to confirm warranty status and ask if they will handle it directly

Indeed. I have advised my customer on this matter. Let's hope that they can find the necessary info.

Bye,

Z.

£90 seems very excessive for such an item - a whole new radiator unit can be had for similar.

The new cost of my customer's model was nearer £300.00 W.H.J. It is very tall. Here is a picture of a SIMILAR new replacement element and control head.

TERMA CHROME MOA THERMOSTATIC HEATING TOWEL RAIL RADIATOR ELEMENTS | eBay

Z.

You have a contract under the consumer rights act with the seller ie the person you paid the money too, there is no cut off date , the law states goods must last a reasonable amount of time.

But if the customer bought the towel rail, it's the customer's problem, not the electrician's.

Quite so. Supply and fit, the electrician is responsible. Fit only, only if the fitting was defective.